Bombardier Commercial Aircraft announced today the launch and celebration of the C Series aircraft’s new state-of-the-art Customer Response Centre (CRC) in Mirabel, Québec. The CRC – which is already supporting C Series customers - will provide 24/7/365 access to technical services, engineering expertise and global material services.
“As we approach delivery of the first C Series aircraft we are pleased to inaugurate this modern, technologically-advanced response centre in Mirabel,” said Fred Cromer, President, Bombardier Commercial Aircraft. “Investing in our customer services portfolio is a promise to our customers – exemplifying our team’s dedication to our operator’s respective business and success by serving their operational needs.”
“Our innovative Mirabel-based Customer Response Centre is another feature in our full-service offering and shows our commitment to ensuring our operators have access to easy, quick-turnaround support,” said Todd Young, Vice President and General Manager, Customer Services, Bombardier Commercial Aircraft. “With just one phone call, our one-stop-shop enables operators to speak with an expert who will coordinate support to keep their aircraft flying with minimal downtime and interruptions.”
The CRC is equipped with the latest technologies and software including a new IP telephony system, enhanced visual management display system, and an integrated customer relationship management (CRM) tool. The CRC is staffed by a dedicated team of over 75 technical support staff, engineers and administration personnel.
The CRC will also support operators of the CRJ Series regional jets. Support for operators of Q400 turboprops is managed from Bombardier’s CRC located in Toronto, Ontario.
Bombardier is the world’s leading manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.
Bombardier is headquartered in Montréal, Canada. Our shares are traded on the Toronto Stock Exchange (BBD) and we are listed on the Dow Jones Sustainability North America Index. In the fiscal year ended December 31, 2015, we posted revenues of $18.2 billion. News and information are available at bombardier.com or follow us on Twitter @Bombardier
Notes to Editors
Photos of the CRC are posted with this press release at www.bombardier.com.
For more information on C Series aircraft and CRJ Series aircraft, visit http://news.commercialaircraft.bombardier.com.
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Marianella de la Barrera
Bombardier Commercial Aircraft
+1 416 375 3030