Bombardier Aerospace today announced two significant additions to its customer services network for business aircraft operators in the United States. Over the next two months, Bombardier will deploy dedicated Mobile Response Parties (MRP) to seven regions. Each MRP will be staffed by a crew of two, an avionics and a maintenance technician, and equipped with a customized truck carrying tooling to perform scheduled and unscheduled maintenance at an operator’s location.
Bombardier is also celebrating the inauguration of three Regional Support Offices (RSO)—all co-located with wholly owned business aircraft service centres in Tucson, Arizona, Hartford, Connecticut and Fort Lauderdale, Florida. The three new offices join a worldwide network of RSOs that has now more than tripled in the last two years.
“We continue to grow the number of Bombardier Customer Services team members based at facilities closer to operators’ home bases, all in an effort to build local roots,” said Éric Martel, President, Bombardier Customer Services & Specialized and Amphibious Aircraft. “Our offices and Mobile Response Party teams will bring new support capabilities to the U.S. and will add even more flexibility to our existing network. The teams are dedicated to ensuring each operator enjoys the highest reliability and efficiency from their Bombardier aircraft.”
The new RSOs and MRPs will be connected with Bombardier’s North America-based network of 24/7 Customer Response Centres, in Montréal and Wichita, and the company’s eight wholly owned business and commercial aircraft service centres in the U.S.—as well as the company’s deployed Customer Liaison Pilots, Customer Support Account Managers and Field Service Representatives.
Mobile Response Parties Deployed
Bombardier’s MRPs are pre-positioned to enable each team to be dispatched from strategic locations closer to a customer’s site. Each MRP will be coordinated through Bombardier’s 24/7 Customer Response Centres and closely aligned with surrounding support staff and service facilities. The first phase of deployments over the next two months will see Bombardier-trained crews and customized trucks pre-positioned to serve the areas of Van Nuys (CA), Seattle (WA), Denver (CO), Chicago (IL), Atlanta (GA), Hartford (CT) and Fort Lauderdale (FL).
Each MRP crew’s dedicated truck features state-of-the-art diagnostics equipment supporting all families of Bombardier business aircraft, as well as a wide array of equipment to perform a variety of unscheduled or scheduled maintenance tasks.
Regional Support Office Network Spreads
Bombardier’s Regional Support Office strategy responds to the growing international business aircraft market and customer requirements. The offices serve as locally based links to Bombardier’s network of highly skilled in-service engineering teams. Bombardier has maintained an accelerated pace in expanding its RSO locations across the globe. Bombardier recently expanded its commercial aircraft RSO in Munich and opened an RSO for business aircraft in Farnborough, U.K. in July. A regional support office location in Moscow, operated by Bombardier Aerospace Services Russia LLC, was also inaugurated earlier this year.
Other Bombardier RSO locations for business aircraft include Dubai, United Arab Emirates; Hong Kong; São Paulo, Brazil; and Singapore. RSO locations in Munich and Tokyo serve commercial aircraft exclusively, while three RSO locations support both commercial and business aircraft operators from locations in Mumbai, India; Shanghai, China and Sydney, Australia.
Bombardier is the world’s only manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.
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Notes to Editors
- Photo: Bombardier Mobile Response Party.
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