Bombardier Regional Aircraft customer training wins bronze award for CRJ700 E-Learning program

Bombardier Aerospace, Regional Aircraft has received an Excellence in E-Learning Award from brandon-hall.com for its computer-based training (CBT) program for Bombardier CRJ700 maintenance technicians.

Brandon-hall.com is one of the e-learning industry’s leading research and consulting firms. Now in its seventh year, the awards program showcases exceptional work in the e-learning industry by providing feedback and benchmarking to entrants in an overall effort to help advance the e-learning industry.

The Bombardier CRJ700 Maintenance Walkaround CBT program serves three purposes:
·It provides a step-by-step video and text guide for technicians on how to perform the morning readiness check on the aircraft
·It allows technicians to learn how to operate various doors and access hatches from within and outside the aircraft
·It provides a handy zone-based location of all access panels

“The program provides important skills for maintenance personnel involved in line operations, especially at outstations,” said Andy Nureddin, director, Customer training at Bombardier Aerospace, Regional Aircraft. “The technician sees a control panel and an imbedded video screen that shows the walkaround with a voiceover. Technicians can navigate the various stages of the course by pointing to various zones on a silhouette of the aircraft, or by following a programmed walkaround.

“We have distributed the program to our Bombardier CRJ700 operators and their feedback has been very positive, noting that it is a major improvement over the traditional walkaround video that most other training organizations use,” added Mr. Nureddin. “Many of our customers have incorporated the CBT program into their familiarization training for line personnel, while others have –specified it for training third-party handling personnel at outstations.”

The Bombardier Aerospace Training Centre in Montreal is in the process of developing a Bombardier CRJ900 version of the e-learning program, and will begin a Bombardier CRJ200 program in 2004.

Mr. Nureddin said that all CBT courseware will soon be available on the Internet, enabling customers to access the training material from anywhere, including employees working from home. Additional features will include Learning Management Systems for tracking and record keeping, a tool that will further simplify training administration by aircraft operators.

“We are aggressively leveraging CBT and the World Wide Web for more efficient training solutions, to the ultimate benefit of our operators,” stated Mr. Nureddin.

Bombardier Aerospace, a unit of Bombardier Inc., is a world leader in the design and manufacture of innovative aviation products and provides services for the regional, business and amphibious aircraft markets. It also offers Bombardier Flexjet* and Bombardier Skyjet* business aircraft programs, technical services, and aircraft maintenance and pilot training for business, regional airline and military customers.

Bombardier Inc., a diversified manufacturing and services company, is a world-leading manufacturer of business jets, regional aircraft, rail transportation equipment and motorized recreational products. It also provides financial services and asset management in business areas aligned with its core expertise. Headquartered in Montréal, Canada, the Corporation has a workforce of some 75,000 people and manufacturing facilities in 25 countries throughout the Americas, Europe and Asia-Pacific. Its revenues for the fiscal year ended Jan. 31, 2003 stood at $23.7 billion Cdn. Bombardier shares are traded on the Toronto, Brussels and Frankfurt stock exchanges (BBD, BOM and BBDd.F).

* Trademarks of Bombardier Inc. or its subsidiaries.

Information:
Bert Cruickshank
Bombardier Aerospace
Toronto: (416) 375-3030